Opportunity for an experienced hospitality professional  to work as a Hospitality Assistant (Corporate Butler) in a busy downtown Toronto office. The position is full-time and permanent. The schedule is Monday to Friday from 8:30 a.m. to 4:00 p.m. (with some flexibility to accommodate meetings and other business events from time to time). 

 

The role offers a competitive salary, benefits, as well as retirement plan contributions. Individuals with experience serving in high-end restaurants, private clubs, or equivalent are ideal for the position. 

 

The individual we seek is polished, well-mannered, with a keen sense of service and the ability to anticipate service needs. They should be self-motivated, conduct themselves professionally, and maintain discretion at all times. The Hospitality Assistant will report to the Office Manager.

 

Applicants must hold current status to legal work in Canada and ideally situated in the Greater Toronto Area. Sponsorship is not being considered. They should also be fully vaccinated against COVID-19.

 

DUTIES & RESPONSIBILITIES:

• To ensure that all catering and related services are performed in accordance with established standards.

• To provide refreshment and meal-related services as required to accommodate the work schedules of the Principals, and of other specified company executives.

• Prompt and efficient execution of all tasks, with minimal interruption to the ongoing meetings.

• To maintain the appearance of the Principals’ (there are two) offices and personal washrooms , including cleaning and dusting of various mementos and works on display, changing the towels daily, and the removal of any dirty dishes.

• To provide all refreshment and meal related services for meetings held on the premises, chaired, or attended by staff, in accordance with an established priority schedule.

• To maintain an appropriate inventory of refreshments and comestibles to meet weekly needs.

• To complete a weekly grocery shop for the office and beverage order, as required. Purchase such items as milk, cream, garnishes, etc. as needed. 

• To perform other similar errands, as necessary. This includes but is not limited to determining needs, placing orders, verifying orders when received, tracking costs and reconciling cash advances.

• To perform a variety of maintenance tasks with respect to the various artworks and mementos on display in the common areas of the office to ensure that these areas are always neat and clean. This would include vacuuming and dusting of the meeting rooms and polishing of silver and cleaning of any glass, and periodic dusting of artifacts and art works.

• To maintain cleanliness in staff and catering kitchens, including loading, and unloading the dishwashers. To stock refrigerators as required.

• To work with the Office Manager on planning for all staff events, coordinating any food and beverage orders, and executing set up / clean up. This includes but is not limited to tracking costs, verifying orders when received, and communications with various vendors on behalf of the office. Examples of some events would be weekly salad bars, breakfasts, monthly birthday cake days, monthly staff lunches, ad hoc staff socials, summer lunches, and our year end luncheon.

• Ensuring that all hospitality services appliances are in good working order, and where necessary, communicating with service technicians for repairs.

• Courteous dealings with all internal and external contacts.

• Maintenance of confidentiality of all company information.

• Anything else that might be required from time to time.

 

CONTACTS:

• All office guests — to offer assistance with coats and bags, offer refreshments, and generally make guests comfortable.

• Certain suppliers — to order drinks or comestibles and follow up as necessary if there are problems with an order.

• Colleagues — to co-ordinate meeting requirements and provide requisite food and beverage services.

 

REQUIRED KNOWLEDGE & EXPERIENCE:

• 3 to 5 years experience in high-end food services industry, or in private service. Experience in plating and food presentation is an asset.

• Ability to interact courteously and graciously with all internal and external contacts.

• Ability to provide service with discretion and with minimal interruption to meetings.

• Ability to anticipate service needs.

• Must have exceptional organizational skills and attention to details.

• Ability to manage requests (multi-task) and prioritize according to fixed directives as well as to the current situation.

• Prompt and efficient execution of all tasks.

• Flexibility and resilience to manage last-minute changes.

• Ability to plan for contingencies and to work proactively with colleagues to make things happen.

• Ability to work independently under minimal direction.

• Strong work ethic.

• Always keeps a professional demeanour and stay discreet / KEEP CONFIDENTIALITY.

• To oversee subordinates as required and periodic part-time support.

• Must be vaccinated against COVID-19.

• This is a non-smoking and scent-free environment.

 

PLEASE NOTE: We thank everyone for their application. Unfortunately, only those who qualify for the position will be contacted due to expected volume of responses.