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Scott Munden

Anticipatory Service: What is it and how to do it?

I recall many years ago a household management instructor asking me for a definition of anticipatory service and how it can be taught....

Scott Munden

The New Employee: The Ups & Downs

I often receive calls from distraught employers who are losing a valued, long-term employee to a much-deserved retirement or, sadly, a...

Scott Munden

In Praise of Mentors

Owning and operating a small business can be a lonely occupation. There isn’t always a trusted business partner, employee, or colleague...

Scott Munden

Job Interview Hack of the Week

During an interview, always be yourself. Don’t try to be some other person. Don’t try to be the cutout figure you imagine your...

Scott Munden

Hiring a New Domestic Staff Member: Navigating Pitfalls

Hiring a new domestic staff member is never an easy thing. There’s the adjustment of the new. There’s that odd feeling of inviting a new...

Scott Munden

The Transformational Power of the Cover Letter

Some people think Cover Letters are going the way of the Dodo. These days most people rely on a short, poorly-written email introduction...

Scott Munden

The Art of Salary Negotiations: It’s a Tango, Not a Tangle

Salary negotiation in Private Service is always a bit of a dance. And in that dance, you don’t want to step on the toes of your dance...

Scott Munden

Family Trust: A Vault of Goodwill

I always tell people that I start my relationships with Trust. I tell them to think of Trust as residing in a kind of Vault… Let’s call...

Scott Munden

Private Service & The Stars in Your Eyes Syndrome

Many years ago I remember hearing the expression “Stars in your eyes” from a highly-experienced Estate Manager… Someone I admire for his...

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